About the job

For over 60 years, KJ West One has been the destination for serious audio enthusiasts. From our luxury showroom in the heart of the West End, we help clients find equipment that genuinely changes the way they listen to music. We are now looking for a Store Manager who can lead that experience from the front.

This is not a typical retail management role. Our clients are knowledgeable and passionate, and so is our team. You will be leading a showroom where conversations about turntables, amplifiers and acoustics are part of the daily fabric, and where the right advice can turn a first-time visitor into a lifelong customer.

What you will be doing:

Leading the day-to-day running of the store: operations, sales performance, inventory, and visual standards, while setting the tone for how customers are welcomed and served. You will manage and develop a small, specialist team, coach them on both product knowledge and the art of consultative selling, and ensure that every client interaction reflects the quality of the equipment we sell.

What we are looking for

You will have at least 3 years of retail management experience, ideally in a high-end or specialist environment, but more importantly, you will have a genuine passion for hi-fi and audio. You understand the difference between selling a product and guiding someone toward the right one. You are organised, commercially minded, and know how to bring out the best in a team.

A background in the audio industry or a deep personal interest in high-end sound is essential.

Why KJ West One?

You will be joining one of the UK’s most respected names in specialist audio, with a heritage dating back to 1965. We stock some of the world’s finest brands and take pride in offering the kind of service that others cannot match. This is a rare opportunity to lead a team in a field you are genuinely passionate about.

If this sounds like the role you have been looking for, we would love to hear from you.

About the job

KJ West One is one of the UK’s leading high-end audio retailers. Our Central London showroom is built around giving clients an exceptional advice and listening experience. We are looking for a Sales & Operations Associate to join our small but highly skilled and experienced team to continue KJ’s 60-year success story as a purveyor of high-end audio.

A successful candidate will focus on providing exceptional customer service, generating sales, handling deliveries and installations at customers’ homes, and maintaining store standards. Strong communication skills, teamwork, and the ability to work in fast-paced environments are all required.

Key responsibilities and duties

• Customer service: welcoming customers, offering advice, assisting with product queries, organising product demonstrations in the store and at customers’ homes, replying to enquiries and resolving complaints efficiently.
• Sales and transactions: operating POS systems, handling cash and card payments, processing refunds, and upselling products.
• Stock management: receiving deliveries, unpacking stock, replenishing shelves, maintaining and updating accurate stock records, conducting regular inventory counts.
• Store appearance: maintaining, cleaning, and merchandising displays to visual standards.

Required skills and qualifications

• Interpersonal skills: strong verbal communication and a friendly, engaging attitude.
• Physical stamina: ability to spend long hours on foot, lifting, delivering and installing.
• Technical aptitude: familiarity with inventory management and POS systems, computers and mobile devices.
• Reliability: flexibility to work shifts, including weekends and evenings.
• Valid UK driving licence.
• Previous experience in luxury retail is a plus.
• Strong interest or passion for high-end audio and sound systems is a necessity.
• Experience and knowledge of high-end audio brands and products are advantageous, but in-house training will be provided.
• A love of music is a must.

Compensation

A competitive basic salary plus sales commission.